Trog Associates Ltd

P O Box 243

South Croydon

CR2 6TP, United Kingdom

To contact us:

Eric Sutherland

Skype: eric.sutherland1

MS Messenger: trogladite7@hotmail.com

Email: trogassoc@dsl.pipex.com

Requirements and Business and Technical Analysis

 

ITIL Level 0 - Start with an End-to-End diagram of the system or systems and related applications.

 

 

Run Workshops to obtain Requirements and input from Stakeholders, Business Users, Technical Developers and Production Support Teams.

 

 

ITIL Level 1 - Produce the system and application diagrams.

 

 

ITIL Level 2 - Produce the internal system and application interfaces.

 

 

ITIL Level 3 - Then the external system and application interfaces.

 

 

ITIL Level 4 – Automated Data transfers related to the requirements from the Workshops above.

 

 

ITIL Level 5 - Human, system and application data inputs and outputs related to the requirements from the Workshops above.

Theory

 

The USA source

http://www.thinking.net/Systems_Thinking/systems_thinking.html

 

 

The UK source http://diglib.shrivenham.cranfield.ac.uk/technology/resources/booklists/incosebib

 

 Tools

 

MS Visio for doing process models and UML and Use Cases

 

 

Case Wise for doing process models and UML and Use Cases

 

 

Free tool http://freemind.sourceforge.net/wiki/index.php/Main_Page

 

 

Use Contact info below for Requirements and Business and Technical Analysis services